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Customer Assistance Careers

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The OCC’s Customer Assistance Group (CAG) assists customers of national banks in resolving complaints, coordinates with other banking regulators, and provides essential information to OCC bank supervision staff. The CAG operates a consumer call center, processes written and electronic correspondence, analyzes data to support bank examiners, and facilitates the sharing of information with the media and others.

Jobs available within the Customer Assistance Group include:

Customer Assistance Specialist – The CAG employs Customer Assistance Specialists with backgrounds in banking, bank examination, and consumer affairs with a focus on bank regulation.

Customer Assistance Analyst – CAG analysts are responsible for reporting on customer issues to bank examiners, banks, and others, as well as helping respond to media inquiries.

Quality Control Analyst – This position is responsible for developing programs that help ensure quality service in all phases of CAG operations.

Additional positions with the CAG include Office Automation Assistants.