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FOR IMMEDIATE
RELEASE
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Contact:
Bryan Hubbard
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December 12, 2007
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(202)
874-5770
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OCC Supports Efforts To Establish A Single, Toll-Free Number
for Bank Customers Seeking Regulator Assistance
WASHINGTON — John G. Walsh, Chief of Staff for the Office of the Comptroller of the Currency, told a House Financial Services subcommittee today that the OCC strongly supports efforts to make it easier for bank customers to register questions and concerns with the right financial regulator.
“Development of a single, toll-free number, in coordination with the Federal Financial Institutions Examination Council, would make it easier for consumers to register a complaint or inquiry with the appropriate banking regulator,” Mr. Walsh said in a hearing before the Subcommittee on Financial Institutions and Consumer Credit. “It would eliminate the burden of searching through dozens of phone numbers, the frustration consumers experience when being referred to another agency, and most delays that result from misdirected calls.”
Both Mr. Walsh’s oral statement and written testimony are available from the Office of the Comptroller of the Currency Web site – www.occ.gov.
Related Links
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# # #
The Office of the Comptroller of
the Currency was created by Congress to charter national banks, to oversee a
nationwide system of banking institutions, and to assure that national banks
are safe and sound, competitive and profitable, and capable of serving the
banking needs of their customers in the best possible manner.
OCC press releases and other information are available at
http://www.occ.gov. To
receive OCC press releases and issuances by email, subscribe at
http://www.occ.gov/listserv.htm.
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