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NR 2013-142
Contact: Bryan Hubbard
(202) 649-6870

OCC Assesses $60 Million Penalty Against JPMorgan Chase, Orders Bank to Reimburse Consumers for Unfair Billing Practices

WASHINGTON – The Office of the Comptroller of the Currency (OCC) today assessed a $60 million penalty against JPMorgan Chase Bank, N.A., Columbus, Ohio, and Chase Bank USA, N.A., Wilmington, Delaware (collectively, the bank), and ordered the bank to make restitution to millions of consumers who were unfairly billed for, and paid for, identity theft protection that they did not receive.

The OCC found that the bank’s billing practices violated Section 5 of the Federal Trade Commission (FTC) Act, 15 U.S.C. § 45(a)(1), which prohibits unfair and deceptive acts or practices. The $60 million civil money penalty reflects a number of factors, including the scope and duration of the violations and financial harm to consumers from the unfair practices. The penalty will be paid to the U.S. Treasury.

The restitution ordered by the OCC will benefit consumers who, between October 2005 and June 2012, enrolled in and paid for identity theft protection products but did not receive the full benefit of the products. The restitution will include the full amount paid for these products, plus any associated over-limit fees, and finance charges. The OCC believes that there are approximately 2.1 million harmed consumers, and fees and charges subject to restitution total approximately $309 million.

The OCC order also requires the bank to take a number of corrective measures that include ensuring compliance with the FTC Act, improving governance of third-party vendors associated with certain consumer products, developing an enterprise-wide risk management program for such consumer products marketed or sold by the bank or its vendors, and improving its consumer compliance internal audit program.

The OCC is coordinating its action with the Consumer Financial Protection Bureau (CFPB), which in a separate action is ordering the bank to pay a $20 million penalty and provide restitution to harmed consumers. Restitution payments made by the bank pursuant to the OCC’s order will also satisfy identical obligations required by the CFPB action.


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