Retail Lending Examination Procedures

Management and Supervision

Note: During the supervisory activity, examiners may request, review, and discuss individual manager’s performance appraisals.

An organization chart(s) for the retail department’s current structure. Include all key managers, the number of people in each department, and approved but unfilled positions.
A list of primary contacts, including contact numbers.
Job descriptions and brief resume/work experience summary for all key retail managers.
A list of board and relevant senior management committees that provide retail area oversight, including a list of members and meeting schedules.
Minutes of board and relevant senior management committees for most recent full year and year-to-date. Include any relevant retail-related reports provided to the committees.
Most recent strategic plan with details of any assumptions used to prepare the plan. Include marketing plans and forecasts for retail products.
Summaries of all incentive programs in effect in the retail department.
A list of all key reports used by management to monitor the business, including frequency, distribution, and the person or unit responsible for report preparation.