Retail Lending Examination Procedures

Collections

1. An overview of how the bank achieves compliance with the FFIEC Uniform Retail Classification and Account Management Policy.

2. Volume and trends for loan extensions, including subsequent performance monitoring.

3. Volume and trends for re-age activities, if any, including subsequent performance monitoring.

4. Volume and trends of accounts in workout programs (e.g., CCCS) or other forbearance programs, including subsequent performance monitoring.

5. Problem loan list with credit risk classifications and criteria for assigning these risk classifications.

6. MIS used to monitor the volume and trends for repossession, foreclosures, and OREO (residential), as well as remarketing efforts. Include inventory aging and monthly trends for units, dollars, and deficiency loss trends.

7. Loan loss post mortem reviews from the most recent year-end and for year-to-date.

8. MIS reports used to measure the effectiveness and manage the collection area (e.g., roll rates, dollars collected, promises to pay).

9. MIS reports detailing the number and dollars of first payment defaults. If available, include monthly reports for the past 12 months.