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Alert 2014-6
Description: Lubbock National Bank

Counterfeit Cashier's Checks of Lubbock National Bank, Lubbock, Texas

To: Chief Executive Officers of All National Banks and Federal Savings Associations; All State Banking Authorities; Chairman, Board of Governors of the Federal Reserve System; Chairman, Federal Deposit Insurance Corporation; Conference of State Bank Supervisors; Deputy Comptrollers (Districts); Assistant Deputy Comptrollers; District Counsels; and All Examining Personnel

The above-named bank has reported that counterfeit cashier’s checks issued in the bank’s name are being presented for payment nationwide in connection with an online job opportunity scam.

The counterfeit checks resemble the bank’s authentic checks but can be identified by several features. The counterfeit checks include one of the following security statements in the top border: “WARNING: THIS DOCUMENT HAS SECURITY FEATURES IN THE PAPER” or “THIS DOCUMENT HAS A COLORED BACKGROUND AND MICROPRINTING. THE REVERSE SIDE INCLUDES AN ARTIFICIAL WATERMARK.” The counterfeit items have a blue marbled background and include one signature line, the date is presented in numbers rather than spelled out, and the Federal Deposit Insurance Corporation logo is missing.

Counterfeit checks presented to date have been made payable in the amount of $2,480 and contain a remitter name of Tommy Castro.

Potential victims are initially contacted via e-mail regarding a work-at-home job offer. Upon receipt of the counterfeit check, recipients are instructed to purchase prepaid cards at a major retail store and provide the security codes to a third-party individual.

For additional information and to verify the authenticity of Lubbock National Bank’s cashier’s checks, please contact Senior Vice President of Operations Kim Koontz by mail at 4811 50th St., Lubbock, TX 79414; by telephone at (806) 792-1000; by fax at (806) 792-0976; or by e-mail at

Consumers who receive a counterfeit or fictitious item and associated material should file complaints with the following agencies, as appropriate:

  • Federal Trade Commission (FTC): by telephone at (877) FTC-HELP or, for filing a complaint electronically, via the FTC’s Web site at
  • Better Business Bureau (BBB): The BBB system serves markets throughout Canada, Puerto Rico, and the United States and is the marketplace leader in advancing trust between businesses and consumers. The Web site offers contact information for local BBBs, objective reports on more than 2 million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation Internet Crime Complaint Center (to report scams that may have originated via the Internet). Its Web site is
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspection Service by telephone at (888) 877-7644; by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100; or via the online complaint form at

Additional information concerning this matter that should be brought to the attention of the Office of the Comptroller of the Currency (OCC) may be forwarded to
 Mail:Office of the Comptroller of the Currency
Special Supervision Division
400 7th St. SW, Suite 3E-218; MS 8E-12
Washington, DC 20219
 Phone:(202) 649-6450
 Fax:(571) 293-4925

For additional information regarding other types of financial fraud, please visit the OCC’s anti-fraud resource at


Ellen M. Warwick
Director for Enforcement and Compliance